Effective Date: August 12, 2026
Dakota Bed & Biscuit (“Dakota Bed & Biscuit,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect through our website, online booking system, and communications with our customers, how we use that information, and the choices you have regarding your information.
1. Information We Collect
Depending on how you interact with Dakota Bed & Biscuit, we may collect information including:
Your name
Phone number
Email address
Mailing or billing address
Information about your pets, including names, breed, age, and other care-related information
Veterinary and vaccination information
Emergency contact information
Booking and reservation information
Information you provide through booking forms, waivers, or other forms
Documents or photographs you choose to upload
Payment and transaction information
Communications between you and Dakota Bed & Biscuit
Information you provide when contacting us by phone, text message, email, or through our website
Our online booking system is provided through KennelBooker. Customers may use the booking portal to create customer and pet profiles, make bookings, provide veterinary information, sign waivers, upload documents and pet photographs, view bookings, and make payments. KennelBooker and its service providers may independently process information in accordance with their own privacy practices.
2. How We Use Your Information
We may use information we collect to:
Process and manage boarding, daycare, grooming, training, and other services
Communicate with you about reservations and your pets
Confirm, modify, or cancel appointments
Send reminders and other service-related communications
Respond to questions and customer requests
Process payments
Maintain customer and pet records
Provide safe and appropriate care for your pets
Improve our services and website
Comply with applicable legal and business requirements
Protect the safety, security, and integrity of our business, customers, employees, and animals
3. Phone Calls and Text Messages
If you provide your phone number to Dakota Bed & Biscuit, we may use it to communicate with you regarding your reservations, your pets, our services, and other customer-service matters.
These communications may include phone calls and text messages.
Message frequency varies depending on your interactions with Dakota Bed & Biscuit. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of non-essential text messages at any time by replying STOP to a text message. You may also contact us directly to request that we stop sending text messages.
Opting out of text messages may prevent us from sending certain communications through SMS, but you may still receive communications that are necessary to provide services you have requested, such as information relating to an existing reservation or other transaction.
We do not sell or rent your phone number to third parties for their own marketing purposes.
Mobile information and SMS consent information will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to provide our messaging and business services.
4. Sharing Information
We may share information with trusted service providers that help us operate our business, including providers of:
Online booking and pet-management software
Payment processing
Business phone and text messaging services
Website hosting and technology services
Email and communication services
Accounting, legal, or professional services
These service providers receive only the information reasonably necessary to provide their services.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers, employees, or animals.
5. Payment Information
Payments made through our online booking system may be processed by third-party payment processors, including Stripe. We do not intentionally store complete credit or debit card numbers on our own website.
Payment processors may collect and process payment information according to their own privacy policies and terms.
6. Cookies and Website Technologies
Our website is hosted through GoDaddy and may use cookies and similar technologies to operate the website, improve functionality, understand website usage, and provide relevant website features.
Third-party services used on or through our website may also use cookies or similar technologies.
You may be able to manage or disable cookies through your web browser or through privacy controls provided on our website. Disabling certain cookies may affect website functionality.
7. Information Security
We take reasonable administrative, technical, and organizational measures to protect the information we maintain from unauthorized access, use, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Information Retention
We retain customer and pet information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
9. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including our online booking system and social media pages.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.
11. Your Privacy Choices
You may contact us to:
Request information about personal information we maintain about you
Request correction of inaccurate information
Ask questions about how your information is used
Request that we stop using your phone number for non-essential text communications
Certain information may need to be retained when required for legal, accounting, safety, or legitimate business purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or how Dakota Bed & Biscuit handles your information, please contact us:
Dakota Bed & Biscuit
Williston, North Dakota
Phone: 701-651-5188
Email: info@dakotabedandbiscuit.com
By using our website or providing information to Dakota Bed & Biscuit, you acknowledge that you have read this Privacy Policy.